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Admissions and Experiences Manager
Compensation: $45,000 – $55,000 a Year
Full Time • Grand Rapids

Contact:
Name:
Email: akron@jbzoo.org
Phone: (616) 334-4300

John Ball Zoo

Company Description

https://www.jbzoo.org

Start Date: 6/1/22
End Date: 4/20/24

Job Description

Admissions & Experiences Manager

Be a difference maker and become part of a dynamic and growing Zoo focused on saving wildlife and wild places through conservation, education and exceptional guest experiences. You will have the opportunity to impact our community and make a difference in the hearts and minds of our guests. We are looking for an ambitious, collaborative and energetic person to join our growing team. BENEFITS AT JBZ We offer incredibly competitive benefits. This includes FREE:

Medical plan option
Short-term disability
Long-term disability
Life Insurance
Employee Assistance Program
Dental & Vision for employee & family
12 Full weeks of parental leave

ADDITIONAL BENEFITS We offer 6 days of personal time, generous vacation time and 10 paid Holidays each year. We offer a 7% employer contribution to your 401K, zoo discounts, employee-only zoo experiences, tuition reimbursement, along with additional medical benefits to meet you and your family’s needs, and a FREE Premium Zoo membership for you and your family. WORK SCHEDULE We are a 7 day operation between the months of March till November. This position requires a flexible schedule for workdays, weekends, holidays, and after-hour events. Our Admissions & Experiences Manager has a full-time work schedule. A DAY IN THE LIFE OF AN ADMISSIONS & EXPERIENCES MANAGER AT JBZ The Admissions & Experiences Manager is responsible for all aspects of ticketing, admissions, guest relations, in park paid adventure experiences, and on-site membership sales and services. The Admissions/Experiences Manager works in conjunction with all Guest Service Departments to achieve the John Ball Zoo’s total guest service objective. Ensuring guest satisfaction, while monitoring and achieving overall financial objectives on a regular basis. The Admissions & Experiences Manager will maintain staff for the admissions, experiences, and membership departments by recruiting, selecting, orienting, and training employees. This person will also work closely with IT team to assure ticket availability and ticket type updates are maintained in all systems and on the website. They also will need to maintain a thorough understanding of the admissions & experiences point of sales system. QUALIFICATIONS FOR ADMISSIONS & EXPERIENCES MANAGER

Ability to lead, motivate, and manage work teams to support organizational objectives, goals, and culture.
Ability to develop and maintain effective working relationships with members, staff, and volunteers and interact positively with a wide array of individuals from diverse cultural and socio-economic backgrounds.
Ability to promote and sell Zoo Experiences.
Demonstrated ability to prioritize and show flexibility with daily responsibilities
Ability to work evenings, weekends and holidays, as required
Proficiency in Point of Service software applications, cash register operations, and working knowledge of Microsoft Office Suite.
Bachelor’s degree in business, hospitality or relevant field is preferred with at least four years guest service management experience, or an equivalent combination of education and experience.

ARE YOU READY TO WORK WILD? For full job description please email: careers@jbzoo.org John Ball Zoo is a drug free facility under federal regulations.

How to Apply https://www.jbzoo.org/careers?gnk=job&gni=8a78879e8072935b01808a0ea00f49ab&gns=Hispanic+Center

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