Shift Monday – Thursday: 11:00 AM – 8:00 PM Friday: 8:00 AM – 5:00 PM Summary This position will report to the Collections and Contact Center Team Lead and will focus on Collections and Conversion Contact Center goals. Working in a phone intensive environment, the Collection Specialist will make/take outbound/inbound calls from delinquent borrowers to understand the issue causing the delinquency in the attempt to bring accounts current and keep them current in the future.

1. Prior consumer debt collection experience preferred
2. Working knowledge of CU*Answers systems
3. Excellent written, verbal and interpersonal communication skills
4. Excellent negotiation, problem solving and analytical skills
5. Understanding of regulations regarding debt collections, compliance and financial privacy including Fair Debt Collection Act and GLB a plus
6. Impeccable attendance history
7. Proficient in standard office software applications (MS Office)
8. Ability to meet departmental standards with regard to quality, efficiency, initiative, teamwork and overall performance
9. High school graduate or GED required